« next prev »

Posted by . on Jul 9th, 2014 10:55am

There's some encouraging news as well as a call to action for insurers and providers from the recent public opinion poll conducted by Mass Insight. The poll was the subject of a story in The Boston Globe last weekend.

First, the good news. I was heartened to see that Massachusetts residents are feeling less burdened by healthcare costs compared to last year, and that they continue to support the state and the federal government's healthcare reform laws. MHA has always maintained that persistent efforts by hospitals to become lean and more efficient in providing high-quality care would eventually begin to bend the cost curve downwards. We knew reforming a major part of our state's economy wouldn’t happen overnight but I’m hopeful our reform efforts will continue and consumer confidence will keep rising.

More than 90% of consumers polled said quality of care is more important than anything else, including price, when making healthcare decisions. In this we are all aligned – Massachusetts hospitals have always made quality and patient safety priority #1.

But the Mass Insight poll also found that more than six in 10 respondents said they were not aware of new publicly available sources of information for cost and quality data, and nearly 75% didn't know that insurance companies, hospitals, and physicians must now provide cost information within two days of a consumer request. Payers and providers need to do more to spread the word about pricing information that's now required for many procedures.

Hopefully the Mass Insight poll and its findings will help boost public awareness of these latest transparency requirements as hospitals and other healthcare stakeholders continue to improve patient satisfaction and confidence in our dynamic healthcare system.


Posted in General Link to this Post
If you would like to add a comment, please Sign-In.